Senior Non-Emergency Medical Transportation
Age Well Senior Services’ Non-Emergency Medical Transportation Program provides seniors with transportation to their non-emergency medical appointments including therapy, dentistry, hearing, dialysis, prescription pick-ups, testing and x-rays.
Seniors using Age Well’s transportation service must be at least 60 years of age and reside within the South Orange County designated service area. This includes the cities of Aliso Viejo, Dana Point, Irvine, Laguna Woods, Laguna Niguel, Laguna Hills, Laguna Beach, Lake Forest, Foothill Ranch, Mission Viejo, Ladera Ranch, Newport Beach, Rancho Santa Margarita, San Clemente, San Juan Capistrano and Capistrano Beach. Destination addresses that fall outside of the designated service area are limited to maximum trip length of 15 miles from the client residence to the medical facility.
Professionally trained drivers provide transportation on our modern fleet of accessible buses and vans. Riders pay a $2.00 per one-way trip charge (care attendants and spouse or companion ride free of charge, up to 3 total including client).
Age Well Transportation Program Highlights:
- Provides transportation to non-emergency medical appointments including therapy, chemotherapy, dentistry, hearing, dialysis, prescription pick-ups, testing and x-rays.
- Participants must be at least 60 years of age
- Participants will be charged $2.00 per one-way trip. Care attendants ride free of charge
- Participants must reside within South Orange County designated service area, which includes the cities of Aliso Viejo, Dana Point, Irvine, Laguna Woods, Laguna Niguel, Laguna Hills, Laguna Beach, Lake Forest, Foothill Ranch, Mission Viejo, Ladera Ranch, Newport Beach, Rancho Santa Margarita, San Clemente, San Juan Capistrano and Capistrano Beach.
- Clients are limited to a maximum of 16 one-way trips per month (or 8 round trips) with the exception of on-going medical treatments such as chemotherapy, dialysis, radiation treatments and physical therapy
- Eligible participants must register through the mail prior to utilizing the services
- Additional program information available by calling (949) 855-9766
Title VI Compliance
Title VI Civil Rights Act of 1964
Title VI Compliance document was prepared by Age Well Senior Services, Inc. (AWSS) and approved by its Board of Directors to comply with Title VI of the Civil Rights Act of 1964, including new provisions detailed in U.S. Department of Transportation's FTA Circular 4702.1B, "Title VI Requirements and Guidelines for Federal Transit Administration Recipients."
AWSS's Title VI Notices to the Public
Age Well Senior Services (AWSS) is committed to ensuring that no person be excluded from the equal distribution of its services and amenities because of race, color or national origin in accordance with Title VI of the Civil Rights Act of 1964.
- AWSS provides services and operates programs without regard to race, color and national origin in full compliance with Title VI
- Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI while using AWSS services may file a complaint with AWSS. All complaints will be fairly and objectively investigated.
- For more information on Age Well Senior Services’ civil rights program and the procedures to file a complaint:
- Contact Human Resources at (949) 855-8033
- Visit our administrative office at 24300 El Toro Rd, Bldg. A-2000, Laguna Woods, CA 92637
- Visit www.MyAgeWell.org
- A complainant may file a complaint directly with the Federal Transportation Administration by filing a complaint with the Title VI Program Coordinator, FTA Office of Civil Rights, East Building, 5th Floor-TCR, 1200 New Jersey Ave., S.E., Washington, D.C. 20590
- If information is needed in another language, contact (559) 784-1399.
Title VI Complaint Procedures
As a recipient of federal dollars, Age Well Senior Services, Inc. (AWSS) is required to comply with Title VI of the Civil Rights Act of 1964 and ensure that services and benefits are provided on a non-discriminatory basis. AWSS has in place a Title VI Complaint Procedure, which outlines a process for local disposition of Title VI complaints and is consistent with guidelines found in the Federal Transit Administration Circular 4702.1B, Dated: October 1, 2012.
Any person who believes she or he has been discriminated against on the basis of race, color or national origin by AWSS may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. AWSS investigates complaints received no more than 180 days after the alleged incident. AWSS will only process complaints that are complete.
- Within 10 days of receiving the complaint, AWSS will review it to determine if our office has jurisdiction. The complainant will receive an acknowledgement letter informing her/him whether the complaint will be investigated by our office.
- AWSS has 30 days to investigate the complaint.
- The complainant will be notified in writing of the cause to any planned extension to the 30 day rule.
- If more information is needed to resolve the case, AWSS may contact the complainant.
- The complainant has 10 business days from the date of the letter to send requested information to the investigator assigned to the case.
- If the investigator is not contacted by the complainant or does not receive the additional information within 10 business days AWSS can administratively close the case.
- A case can be administratively closed also if the complainant no longer wishes to pursue their case. After the investigator reviews the complaint, she/he will issue one of two letters to the complainant: a closure letter or a letter of finding (LOF). A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed. An LOF summarizes the allegations and the interviews regarding the alleged incident and explains whether any disciplinary action, additional training of the staff member or other action will occur.
- If the complainant wishes to appeal the decision, she/he has 10 business days after the date of the letter or the LOF to do so.
- The complainant may also file a complaint directly with the Federal Transit Administration, as follows: Title VI Program Coordinator, FTA Office of Civil Rights, East Building, 5th Floor-TCR, 1200 New Jersey Ave., S.E., Washington, D.C. 20590.